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Your Questions Answered

We are currently located in London, United Kingdom. But we will expand soon to other cities as well.

Our goal is to build a trusted community for everyone who joins Retell to lend and borrow personal items. There as, security is pivotal to us. We will be using a third party provider to check the IDs and make sure that everyone in the platform feels safe and protected.

The full payment is released and sent to your bank account 24 hours after the rental period has begun. We will be working with Stripe to manage secure payment processes.

Every members identity is checked through an ID verification process before they are given the green light to browse and rent from our platform. The people who will be renting will be preauthorising to charge their credit card in case of any issues. We also have a reviewing system that will ensure transparency from both sides, lenders and renters.

Listing your wardrobe is free. You will only be charged a service fee when you accept a Rental Request from a renter.

The owner is responsible for dry cleaning. Members can benefit from exclusive discounts from our dry cleaning partnerships that will be announced shortly.

You can rent each item for a seven day period, up to one month or more depending on how you agree with the lender and if they have available dates.

If your item does not fit, you contact us within 24 hours of receiving the item. Return the item to the lender and once it arrives back, you will receive a refund.

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All payments should be made online via the website or app. This ensures there is a trackable exchange of communications and payments

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Please inform us about any accidental damage and send the item to us. We’ll carry out a condition report and assess the damage and consider a suitable solution. You might get an additional charge(for repair/laundering) as a compensation to the owner. Please bare in mind that big damages and theft aren’t covered under our damage protection policy.

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When you decide to rent an item, you will have two options to pick from. One is through post and the other is through courier services.

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You can buy the item directly without having to rent it at all if that is something that the lender wishes to do.